Terms of sale

Distribution: home delivery

Llenyes i Carbons Ponç offers home delivery of packaged pallets, bulk pellets, briquettes, charcoal, coal, coke and firewood of different types (holm oak, olive, oak, beech, mixed).

Home delivery available. Leñas y Carbones Ponç supplies coal, firewood, pellets and briquettes in 15 kg bags and firewood with especially designed delivery vehicles.

If you buy through the online store you will receive discounts for accumulated annual volume (ask our sales department).

When you purchase over the internet you can see the total cost of your order including delivery costs (if needed) and tax included. You can also collect from Leñas y Carbones Ponç warehouses.

Shipping conditions

Unless otherwise indicated, delivery time is 48-72 hours, business days from the date of order confirmation.

Llenyes i Carbons Ponç packaged products can be sent to anywhere in Spain. Rest of Europe, please ask.

Prices include VAT. All deliveries can be paid for when placing the order as there are no special conditions agreed with the company. If you are a regular customer, current conditions will be maintained and respected and you can buy online with complete convenience.


Payment methods:

  • Pay Pal
  • Bank transfer.
  • Bank transfer.
  • Payment by credit card.

There must be sufficient access for delivery vehicles (by size and weight) and adequate space for legally parking without obstructing traffic.

Deliveries will be made on business days (Monday to Friday), usually between 6 am and 6 pm.

You may be charged an additional price for resending products if you do not meet the time agreed or if the access or unloading conditions are invalid.

Llenyes i Carbons Ponç reserves the right to change prices without prior notice.

This information is public and must be taken into account before placing your order.

Supplies of packaged products (mineral coal, charcoal, pellets, firewood and briquettes).

  • The minimum delivery recommended is small pallet onwards.
  • Approximate measurements of the small pallet 60 cm (height) x 120 cm (width) x 100 cm (length).
  • Approximate measurements of the large pallet 180 cm (height) x 120 cm (width) x 100 cm (length).
  • If unloading on the ground floor where you indicate and to where the operator/delivery driver can access with the manual pallet jack.
  • If for any of the reasons advertised our operators cannot make the delivery it will be rejected and an amount will be charged for transport.
  • Once unloaded at the final access point for the forklift it is your responsibility to move the product safely and to store it in a secure, clean and dry place.

If you are a regular customer, current conditions will be maintained and respected and you can buy online with complete convenience and at the best price.

General conditions

Agreement and Acceptance

Llenyes i Carbons Ponç sl (Corporate Tax ID No.: B-61710901) is owner of this website, operating under the name of Carbons Ponç.

These terms and conditions, together with your order confirmation, constitute the agreement between Carbons Ponç and you as customer.

Placing any order on www.carbonsponc.com implies the knowledge and acceptance of these General Conditions. Additionally, customers of this website confirm being a minimum of 18 years of age and guarantee the accuracy of the data offered for correct order management.

Llenyes i Carbons Ponç is empowered to change each and every one of the obligations in these General Conditions without prior notice. It is also empowered to restructure, modify or delete any information, service or content included on the website www.carbonsponc.com which it owns, without prior notice.

 

The website offers several delivery methods that the customer can select depending on the destination.

Collection in the warehouse

Once the customer has placed the order and confirmed payment, if warehouse collection delivery method is selected, Carbons Ponç will contact the customer by e-mail or telephone to advise from when and what time the order can be collected from the warehouse.

Once the customer has been advised that the order is available in the warehouse, if the order is not collected within 10 days and the customer has not contacted Carbons Ponç the order will be cancelled.

Home delivery

Once the customer has placed the order and confirmed payment, if the home delivery method is selected, Carbons Ponç will send the order through its transport agencies to the address specified by the customer.

Delivery times depend on the type of delivery. For packaged deliveries it will be 1 to 3 business days, and for pallets the delivery time will be approximately 2 to 3 business days.

The delivery will be made to the delivery address indicated in the order information. All costs arising from subsequent modification of this address shall be paid by the customer.

The delivery service includes delivery of the order to the door of your home. Pallets are delivered with a lorry with a platform which lowers the palate to ground level and then moved the manual with pallet jack, therefore it must be taken into account that the pallet jacks can only move on smooth paved surfaces with no stairs or slopes.

If a different delivery is required please contact Carbons Ponç for information about whether it is possible and if there is any additional charge.

If the delivery driver sees that is possible to take the goods into the home he/she will try to leave the courts inside with as long as there is no obstacle that prevents it and the driver has the time and capacity to do so.

If at the time of delivery it can clearly and visibly be seen without manoeuvring the delivery packages or products that there are defects caused by damages in transport or it can be seen that there is an error in the merchandise received, the customer must indicate this on the delivery docket and communicate to the company on the e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call 93 714 55 64.

For deliveries outside of Spain or to the Balearic Islands, Canary Islands, Ceuta and Melilla, please consult by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Privacy and security

For your privacy and security Carbons Ponç has placed its trust in the payment method system by means of credit card through a payment gateway.

Banking data is encrypted and transmitted securely through the banking entity’s servers, and is later verified with the issuing bank in order to avoid possible fraud and abuse.

This data entry procedure is guaranteed by SSL encryption technology (Secure Socket Layer), one of the most advanced and effective protection systems currently available, thanks to which no third party can access the banking data information entered by the customer.

Only the bank and PayPal have access to the banking data linked to these payment methods; the Biomass Store does not see or record this data during the payment transaction.

When placing your order, Carbons Ponç will not to transfer your personal data, unless it is to the transport agency or the logistics platform of the manufacturer for sending the order.

And pursuant to Organic Law 15/1999, dated 13 December, about Personal Data Protection, and Law 34/2002, 11 July, Information Society and Electronic Commerce Services (LSSICE), by accepting this personal data policy the user expressly agrees that his/her personal data will be processed and incorporated into a file duly registered with the Spanish Data Protection Agency owned by Leñas Oliver S.L., and this data will be used only for the purpose of managing the orders, answering questions and sending advertising whenever the customer has accepted.

To exercise data protection rights, customers may send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or write to the postal address C/ Serrat del vent 38, apartado correos 143, 08211 Castellar del Vallés.


Use of cookies

The use of cookies is required to use this website. Cookies are used for the purpose of managing the shopping cart and the customer’s preferences. If desired, the customer can configure his/her browser to be advised on-screen about receiving cookies and to prevent the installation of cookies on his/her hard disk. Please consult the instructions and manuals of your browser for further information.


Payment methods

Llenyes i Carbons Ponç offers several payment methods for each order, from among which the customer can choose:

  • Bank transfer
    The customer must make a bank transfer to the Carbons Ponç bank account for the amount of the price of the products on the order plus delivery costs.
    The transfer must indicate the name of the person or entity to which the order will be invoiced and the order number so that it can be finalised. The transfer must be made within 10 days from placing the order or the order will be cancelled.
    The banking data is entered by the customer when placing the order.

  • Credit Card
    Llenyes i Carbons Ponç uses the Caixabank payment gateway, therefore no card data is stored on the company's servers, which makes payments 100% secure.
    The system complies with new secure electronic standards adopted by international card brands Visa and MasterCard with the aim of guaranteeing the identity of the purchaser and making payment immediate, convenient and secure.
    The new services Verified by Visa and MasterCard ® SecureCodeTM may also be used, which enable online purchasing with added trust.
    For further information please contact the issuing entity of your card or go to www.visa.com/verified or www.mastercardsecurecode.com.

  • PayPal
    If you have a PayPal account, you can pay for your purchases on the Carbons Ponç web site quickly and securely. At the end of the order process, you will access your secure PayPal account, and after verifying the details of your purchase you can order the payment, securely, conveniently and easily.
    Orders paid for by PayPal are subject to an additional charge of 3.4% of the total order value due to the charges from the supplier on offering its services.
    For further information go to https://www.paypal.com/


See orders and update account information

Customers can consult all orders placed through their Carbons Ponç account by accessing “My Profile” with the data recorded when the orders were placed.


About us

This website as well as the graphic elements, codes and images that appear on it are the property of Llenyes i Carbons Ponç SL.


Guarantee

All products have a direct guarantee from the manufacturer, guaranteeing that they are in the best condition and ready to be used.

Carbons Ponç always complies with obligations on the matter of product management and guarantee established by current law in Spain and the European community

Customers may contact customer service on 93 714 55 64 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. to find out the process to follow in each case, if they wish to exercise their guarantee for any valid reason.